Koi88 respects every player's privacy. This policy transparently explains how we collect, use, and protect your personal information in line with international data protection standards.
At koi88, privacy is more than a written policy — it is integral to how we design every system and process to protect your personal information.
All data transmitted between your device and koi88 servers is protected with SSL 256-bit encryption — the same standard used by Malaysia's leading banking institutions. Your information never travels unprotected.
Your personal information is stored on servers protected by multi-layered firewalls, strict access controls, and continuous security monitoring. Only authorised personnel are permitted to access player data.
Koi88 never sells, rents, or shares your personal information with third parties for marketing purposes without your explicit consent. Your data belongs to you — we are merely its custodian.
You have the right to access, correct, download, or request deletion of your personal data at any time. koi88 provides a straightforward process for you to manage your own privacy rights.
Koi88's Privacy Policy is designed in accordance with international data protection best practices, including GDPR principles. We are committed to continually updating our privacy practices in line with the latest regulatory developments.
You may choose to receive or opt out of any marketing communications from koi88 at any time through your account settings. We respect your preferences and will not send unwanted communications.
Important Note: This Privacy Policy outlines koi88's commitment to protecting your personal information. By using the koi88 platform, you agree to the processing of your data as described in this policy. Please read it carefully.
Koi88 ("we", "our platform") respects the privacy of every individual who uses our services. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information when you register or use the koi88 platform via koi88.vin or our official mobile app.
We are committed to ensuring that your personal information is handled in a responsible, transparent, and secure manner. Every decision we make regarding your data is grounded in strong privacy principles and internationally recognised security standards.
koi88 never sells your personal information to any third party for commercial gain. This is our promise to every player.
Koi88 collects various categories of personal information for different purposes. Below is a summary table of the types of data we collect and the reasons for doing so:
| Data Category | Example Information | Purpose |
|---|---|---|
| Identity | Full name, date of birth, identification card number | Account verification (KYC), fraud prevention |
| Contact | Email address, phone number | Account communications, security notifications |
| Financial | Bank account details, transaction records | Deposit and withdrawal processing |
| Technical | IP address, device type, browser data | Security, fraud detection |
| Usage | Game history, game preferences | Personalise experience, platform analytics |
| Communications | Live chat records, support email | Issue resolution, service improvement |
We only collect data that is genuinely necessary for the stated purposes. koi88 does not collect sensitive data such as health information or religious beliefs unless specifically required for our responsible gaming programme.
The personal information we collect is used solely for the following purposes:
koi88 will not use your data for any purpose other than those stated above without first obtaining your consent.
Koi88 processes your personal information on the following legally valid bases:
Koi88 does not share your personal information with third parties except in the following limited and controlled situations:
All koi88 third-party partners are required to comply with data protection standards equal to or higher than those we apply ourselves. We conduct regular audits of all partners to ensure ongoing compliance.
Koi88 uses cookies and similar tracking technologies to enhance your experience on our platform. There are several types of cookies we use:
You may control or delete cookies through your internet browser settings at any time. However, disabling essential cookies may affect the functionality of the koi88 platform.
Koi88 implements a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction:
We retain your personal data for as long as necessary to fulfil the original purpose of collection or as required by applicable law, whichever is longer. Generally, active account data is retained for the duration the account remains active plus five years for legal compliance purposes.
koi88 servers are protected by a multi-layered security system that is regularly audited. Banking-grade encryption ensures your financial data remains secure at all times.
As a koi88 player, you have the following rights regarding your personal information:
You have the right to request and receive a copy of the personal information we hold about you.
You may request correction of any inaccurate or incomplete information in our records.
Under certain circumstances, you may request the deletion of your personal data from our systems.
You have the right to receive your data in a structured, machine-readable format for portability purposes.
You may object to the processing of your data for direct marketing purposes at any time.
You may request that we restrict the processing of your data in certain recognised circumstances.
To exercise any of the rights above, please contact our support team via 24/7 live chat. We will process your request within 30 business days. In complex cases, this period may be extended to 60 days with prior notice to you.
In the course of koi88 platform operations, your personal information may be transferred to and stored on servers located outside Malaysia. koi88 ensures that all such transfers are safeguarded by appropriate protection mechanisms, including:
By using the koi88 platform, you consent to the transfer of your personal information as described in this section, subject to the protections stated.
The koi88 platform is intended solely for individuals aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18. Should we discover that we have collected data from a minor without proper age verification, we will take immediate steps to delete that data and close the relevant account.
If you have reason to believe that a child under the age of 18 has registered on koi88, please contact our support team immediately so that we may take appropriate action.
Koi88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or how we handle data. Any material changes will be communicated to you via:
Continued use of the koi88 platform after changes are published is considered acceptance of the amended Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, you may reach our privacy team through the following channels:
We value your feedback and are committed to addressing any privacy concerns seriously and within a reasonable timeframe.
The koi88 support team is ready to assist you in Malay, English, and Chinese — 24 hours a day, 7 days a week, 365 days a year.
Register your account today and enjoy a secure gaming experience with international-grade data protection, full encryption, and 24/7 support.