Terms and Conditions koi88 —
Platform Rights, Responsibilities & Policies

1Acceptance of Terms

These Terms and Conditions ("Agreement") govern the use of the koi88 online gaming platform, accessible via the official website koi88.vin and the koi88 mobile app. This Agreement takes effect when you register an account, access the platform, or use any services provided by koi88.

By continuing to use the platform, you confirm that:

• You have read and understood these Terms and Conditions in full;
• You are at least 18 years of age on the date of registration;
• Use of online gambling services is lawful under the laws of your jurisdiction;
• You are registering on your own behalf and not on behalf of any other person;
• You are not using this platform for money laundering or any other illegal activities.

2Eligibility & Registration

To register and use koi88's services, you must meet all of the following eligibility requirements at all times:

• Age limit: Be at least 18 years of age;
• Jurisdiction: You are located in a jurisdiction where online gambling is not specifically prohibited by local law;
• Legal capacity: Have full legal capacity to enter into a binding agreement;
• One account: Not holding any other koi88 account, whether active or suspended.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, email address, and valid phone number. koi88 reserves the right to request supporting documents to verify your identity at any time, particularly before processing your first withdrawal or any withdrawal exceeding a specified limit.

If any information provided is found to be false or misleading, koi88 reserves the right to suspend or close the account and withhold the available balance pending further investigation.

3Account Security

You are fully responsible for maintaining the confidentiality of your account login information, including your username and password. koi88 recommends that you:

• Use a strong, unique password that is not used on any other platform;
• Not sharing your login credentials with anyone, including family members;
• Log out of your account after each session, especially on shared devices;
• Report any unauthorised access to the koi88 support team immediately.

Koi88 will not be liable for any losses arising from unauthorized access to your account due to your own negligence in safeguarding your login credentials. However, we will conduct a full investigation for every security report received.

4Deposit & Payment

Koi88 supports a variety of deposit methods including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and cryptocurrency. All deposits are processed in real time or within a maximum of 30 minutes depending on the chosen payment method.

• Minimum deposit limit: RM 30 per transaction;
• Maximum deposit limit: Subject to account level and payment method;
• Currency: All transactions are processed in Malaysian Ringgit (MYR);
• Fee: koi88 does not charge any processing fees for deposits. However, third-party payment service providers may impose their own charges.

All funds deposited into a koi88 account are for gaming purposes only. These funds may not be transferred, sold, or used for any purpose other than wagering on the koi88 platform. koi88 reserves the right to reject or reverse any deposit suspected of being linked to fraudulent activity or money laundering.

5Fund Withdrawal

Koi88 is committed to processing withdrawals promptly and transparently. Most withdrawals are processed within 15 minutes to 3 hours, depending on the chosen method and your account verification status.

• Minimum withdrawal limit: RM 50 per transaction;
• KYC Verification: Required before the first withdrawal or withdrawals exceeding the daily limit;
• Withdrawal method: Must match the original deposit method for security purposes;
• Processing time: 15 minutes – 3 hours for most cases; up to 24 hours for cases requiring additional review.

Koi88 reserves the right to delay or withhold withdrawals for investigation purposes if suspicious activity is detected, if there are any discrepancies in account information, or if bonus wagering requirements have not been fully met. All withdrawal decisions are final and subject to koi88's internal policies.

6Bonus & Promotions

Koi88 offers a variety of bonuses and promotions from time to time to add value to members' gaming experience. All bonuses are subject to specific terms and wagering requirements.

• Wagering Requirement: Stated for each promotion; typically between 10x to 30x the bonus value;
• Validity period: Each bonus has a different validity period; expired bonuses will not be extended;
• One active bonus at a time: Players may only use one bonus at a time unless otherwise stated;
• Prohibited misuse: Any attempt to abuse the bonus system, including registering multiple accounts, will result in the cancellation of all bonuses and account closure.

Koi88 reserves the right to modify, withdraw, or cancel any bonus or promotion at any time without prior notice, particularly where there is evidence of abuse or fraud. koi88's decision on all bonus-related matters is final.

7Game Rules

All games offered on the koi88 platform use a Random Number Generator (RNG) that has been certified by accredited independent auditing bodies. This ensures that every game outcome is completely random and cannot be influenced by any party.

Players agree to comply with the specific rules for each game category. In the event of any dispute regarding game outcomes, koi88's server records are final and override any records or screenshots held by the player. koi88 is not responsible for any game interruptions caused by connectivity issues on the player's end.

8Player Conduct

Players are required to conduct themselves in a polite and respectful manner at all times while using the koi88 platform, especially in Live Casino games. The following are strictly prohibited:

• Use of abusive, offensive or threatening language toward dealers, other players, or koi88 staff;
• Use of automated software, bots, or any unauthorized method to gain an unfair advantage;
• Player collusion to manipulate game outcomes;
• Exploiting any bugs or technical vulnerabilities on the platform;
• Attempting to access another player's account without authorization.

9Account Closure

Players may request to close their account at any time by contacting the koi88 support team via live chat. Closure requests will be processed within 24 hours, and any eligible balance will be returned via the original payment method.

Koi88 reserves the right to close, suspend, or restrict any account without prior notice in the following situations:

• Breach of any part of these Terms and Conditions;
• Confirmation that the player is under 18 years of age;
• Fraudulent activity, money laundering, or any other illegal activities;
• Abuse of bonuses or the promotions system;
• A self-exclusion request submitted by the player themselves.

10Liability Limits

Koi88 provides the platform on an "as-is" basis and makes no guarantee that services will always be available without interruption or error. To the extent permitted by applicable law, koi88 is not liable for:

• Any financial losses incurred as a result of gaming activity;
• Service disruptions caused by system maintenance or circumstances beyond our control;
• Any indirect, consequential, or incidental losses of any kind;
• Decisions or actions taken based on information found on the koi88 platform.

Koi88's maximum liability to any player under any circumstances shall not exceed the total net deposits made by that player in the 30 days preceding the relevant claim.

11Intellectual Property

All content on the koi88 platform, including but not limited to logos, designs, text, graphics, images, software code, and user interfaces, is the exclusive property of koi88 or its licensors and is protected by applicable intellectual property laws.

Players are not permitted to reproduce, copy, modify, distribute, or exploit any content on the koi88 platform for any commercial or non-commercial purpose without prior written consent from koi88.

12Terms Amendment

Koi88 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time at our sole discretion. Changes take effect immediately upon publication on the koi88 platform.

We will endeavour to notify players of material changes via notices on the platform or to your registered email. However, it is your responsibility to review these Terms and Conditions periodically. Continued use of the platform after any changes are published will be deemed acceptance of the amended terms.